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Stolen Equipment

Good night

Unfortunately the UPS carrier Lost a box in the United States With Leica Robotic Tcrp 1203+ R400 with CS15 equipment ( Serials :
TCRP: 4824170
CS15: 5892231
I've registered them as Stolen. Unfortunately I did not take out insurance either and as such from 6150 usd I received about 150 usd refund.  
I don't understand how they lose a rig without leaving a trail between texas and kentucky. How is it possible? neither invoice nor proof of payment was sufficient to receive further compensation.
Any suggestion?

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