Land Surveyor Forum

Replies

• Land Surveyor

  Collins Iheanyi October 18, 2016 at 11:38am

  Hello all...thank you all for your concern and efforts towards solving the issue on my CHC X900 receiver.

  I am happy to announce to you all that i have been able to solve the problem.

  All i needed to do was to connect the receiver with the PDA via cable, put the receiver in RTK mode, then go to receiver settings and reset the receiver, and that is it. The receiver is working perfectly well now.
• Land Surveyor

  walter hu September 27, 2016 at 3:12am

  Hi Collins,

  Sorry for the inconvenience.

  I replied that email, please check the manual attached. If any question, please feel free to contact us by [email protected]  [email protected]  [email protected]  [email protected]
  • 

    Lannes Kurt Burkhalter > walter hu October 15, 2016 at 9:12am

     Try this dealer. He is one of the designers and gives 100% satisfied support. I do not think

    there is anyone with more knowledge of these receivers. He is my dealer and has been extremely helpful and educational in all my discussions with him.

    Mark Silver KD7NKY
      iGage Mapping Corporation
      1545 S 1100 E STE 1, Salt Lake City UT 84105

      V +1-801-412-0011 x16  F +1 801-412-0022  C 801-824-3367  skype ms.igage.com

      [email protected]  www.igage.com  blog: http://ashgps.wordpress.com  maillist at http://ashgps.com
• 

  CHARLIE B. AYCOCK, III September 22, 2016 at 8:10am

  Actually, the CHC dealer I bought my BASE from didn't give me much help. It was a different dealer that helped the most & he really wasn't supposed to help me since I didn't buy it from him. Can you guess who I am going to deal with from now on? That sends up a red flag! They buy these things cheap from China but you can't boycott China because everything is made there. The bottom line is some dealers give good support & some buy cheap & sell cheap & support is your problem. The time spent researching a dealer's or companies support policies & track record is time well spent. That is part of what you pay for & something I will never neglect again. The cheapest price is not always the best deal. Does anybody know how to find a CHC repair facility? It is probably somewhere on a computer file with the warranty, if it has one, but I don't recall seeing it. The equipment dealer I use is great but I am not so sure about the CHC distributor.
  • Vendor

    Lance Andre > CHARLIE B. AYCOCK, III September 22, 2016 at 12:46pm

    I asked Truman (North American Support Manager who is traveling this week) to reply to this thread. Otherwise you can email him directly at [email protected]. The main [email protected] email address goes to our China office which just got back from a 5 day national holiday and company offsite.

    Please email me off thread on your dealer experiences as our goal is to have only the best dealers in the industry: Lance_Andre at CHCnav.com

    If the unit does require service (not common at all) our Service Center is in Dubuque Iowa.

    CHCNAV - Make your work more efficient

    CHCNAV - Make your work more efficient
• Vendor

  Lance Andre September 21, 2016 at 6:22pm

  I forwarded the link to this question to [email protected]. The main thing that i can add is:

  Did you set the receiver to "pass through mode" prior to issuing the Novatel Reset command? 
  • Land Surveyor

    Collins Iheanyi > Lance Andre September 22, 2016 at 4:42am

    I also wrote to [email protected] unfortunately they are yet to reply to my mail.

    Yes i did set  the receiver to "pass through mode" before sending the "reset" command.
• 

  CHARLIE B. AYCOCK, III September 21, 2016 at 10:29am

  You probably already know more about your receiver than I do. Mine is a slightly different unit but I think essentially the same. Mine is supposed to start tracking satellites automatically (assuming it is the same model the manual describes, which I have some doubts about). Sometimes I have to restart it several times before it starts tracking. Have you tried contacting your dealer? The only difficulty I had with mine was initial set-up but the CHC dealers seem to be very responsive & ready to help with any problems. Sounds like yours might need to go to the shop. Is it under warranty.
  • Land Surveyor

    Collins Iheanyi > CHARLIE B. AYCOCK, III September 22, 2016 at 4:38am

    Mine used to start tracking satellites automatically but it suddenly stopped.  And I have tried restarting severally all to no avail. I contacted my dealer and the manual that was sent to me did not solve the problem. I have three of these rovers and two is working perfectly well. Mine is not under any warranty.....Thanks for your response
• Survey Legend

  ⚡Survenator⌁ September 20, 2016 at 7:43pm

  Check out this manual, which may explain...