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TSC3 & R8 COMBO JUMPING BETWEEN RMS AND 5HZ

hello all just started having an issue. when staking out points or lines the qualities on the bottom of the screen are staying low but is jumping out of rms and into 5hz. i have been told that this is due to poor signal strength. also i should add that this is a can-net based rig. (cell phone base) not radio. if that makes any difference  any way just looking for a second opinion while waiting for our sales rep to call back. this dirt wont grade itself am i right??

any insight into this would be great. 

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