Topcon Positioning Support Hub is a dedicated place for Land Surveyors United members who use Topcon Instruments in the field to share experiences and support one another with troubleshooting issues. This group is specifically for discussions and tutorials related to Topcon Land Surveying Equipment.
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Are you taping on the level? Are you viewing a section of the rod that crosses a joint on a telescoping staff?
The attached manual for Topcon DL102C level may help